Vehicle Health Check
Comprehensive VHC system with customisable templates, media attachments, and seamless customer communication.
VHC Features
Complete vehicle inspection system to identify issues and upsell opportunities.
Customisable Templates
Create multiple VHC template types including Basic, Full, MOT, Pre-delivery, and custom inspections. Define check items per template with categories and sections.
Status System
Green/Amber/Red status indicators for each item with custom status definitions, status-based recommendations, and priority scoring system.
Media Attachments
Upload multiple images per defect with annotation tools (arrows, circles, text labels). Video recording capability and before/after comparison images.
Customer Communication
Send VHC reports via email/SMS, generate PDF reports, create video explanations with technician voiceover, and shareable web links for customer viewing.
Work Transfer
Transfer approved items to job cards automatically, add deferred work as advisories on invoices, link VHC items to parts catalog, and generate estimates.
VHC Reporting
Track VHC completion rates, most common defects identified, upsell conversion rates from VHC, and customer engagement metrics.
VHC Workflow
Complete inspection process from creation to customer approval.
Create VHC
Select template, link to vehicle and job, begin inspection process.
Complete Inspection
Check each item, record status, add photos and notes for defects.
Send to Customer
Generate report, send via email/SMS, or share web link for viewing.
Customer Approval
Customer reviews and approves recommended work items.
Transfer to Job
Approved items automatically added to job card with parts and labour.
How Vehicle Health Checks Work
A complete workflow from inspection to customer approval and job creation.
1. VHC Template Selection
When a vehicle arrives for service, technicians or service advisors select an appropriate VHC template based on vehicle type, service type, or manufacturer requirements. Templates can be customised for different vehicle makes, models, or service levels (basic, intermediate, comprehensive). The system maintains a library of templates that can be edited and updated as requirements change.
2. Comprehensive Vehicle Inspection
The VHC template guides technicians through a systematic inspection of all vehicle components including engine, transmission, brakes, suspension, tyres, lights, and bodywork. For each item, technicians record the condition (OK, Advisory, Urgent, Fail) and add detailed notes describing any issues found. Photos can be attached to document defects, wear patterns, or damage, providing visual evidence for customers.
3. Media Attachment & Documentation
Technicians can attach multiple photos and videos to VHC items, showing customers exactly what needs attention. Photos are automatically optimised and stored securely. The system supports various media formats and can attach documents such as manufacturer bulletins or technical specifications. All media is linked to specific inspection items for clear communication.
4. Report Generation & Customer Communication
Once the inspection is complete, a professional VHC report is generated with all findings, photos, and recommendations. The report can be sent to customers via email, SMS, or a secure web link. Customers can view the report on any device, with photos clearly displayed alongside inspection notes. The system tracks when reports are sent and when customers view them.
5. Customer Review & Approval
Customers review the VHC report online, viewing all inspection items, photos, and recommendations. For each recommended item, customers can approve or decline the work. The system tracks customer decisions and stores approval records. Customers can add comments or questions, which are communicated back to the service team for follow-up.
6. Automatic Job Card Creation
When customers approve recommended work items, the system automatically creates or updates job cards with approved items. Parts required for approved work are automatically added to the job card with quantities and prices. Labour lines are created with appropriate labour codes and estimated times. The job card is ready for workshop processing with all approved work items clearly identified.
7. Integration with Service History
All VHC reports are automatically added to the vehicle's service history, creating a complete record of vehicle condition over time. This allows tracking of recurring issues, monitoring of wear patterns, and identification of maintenance trends. Service advisors can review previous VHC reports when planning future services, ensuring continuity of care.
8. Follow-Up & Reminders
The system can generate follow-up reminders for advisory items that customers declined, ensuring important maintenance isn't forgotten. Reminders are sent at configurable intervals, and the system tracks customer responses. This proactive approach helps maintain vehicle safety and reliability while creating additional service opportunities.
VHC Benefits
Why Vehicle Health Checks are essential for modern service operations.
Transparency & Trust
Visual evidence builds customer trust. Clear documentation prevents disputes and ensures customers understand recommended work.
Increased Revenue
Professional VHC reports increase approval rates for recommended work. Visual evidence helps customers understand the need for repairs.
Vehicle Safety
Systematic inspections identify safety issues early. Prevent breakdowns and ensure vehicle roadworthiness.
Complete History
All VHC reports stored in service history. Track vehicle condition over time and identify maintenance patterns.